Returns & Refunds
Return Policy
We want you to feel confident in your purchase. You may return most unopened items within 30 days of delivery, unless otherwise specified below. Items must be returned in original packaging and in resalable condition. Shipping fees are non-refundable
Return Instructions ~ for ONLINE orders
If you need to return an item, please follow the instructions below:. Consumer's Choice Medical Supply#110, 6330 – 12 Street SECalgary, AB T2H 2X2Canada. 🔖 Important: Be sure to include at least one of the following inside the return package:. This
Exchanges
We do not offer traditional exchanges. If you would like to exchange an item for a different product, please follow the steps below:. Return the original item according to our Return Policy. Once received, we will refund the original purchase price (
Received a Faulty or Defective Item?
While we do our best to provide exceptional service, some factors like shipping and handling are outside our control, and unfortunately, issues like this can happen. If your item arrived damaged or faulty and you need a replacement of the same item,
Medical Equipment Warranty
If you have received a faulty or defective medical device, please note that we are required to follow a strict reporting process in compliance with Health Canada regulations. To begin, please complete the following form on our sister website Birth Su